Returns & Refunds
Your rights under the Australian Consumer Law, the The Endgame Blueprint guarantee in full, what can come back and how to ask.
You are never locked in. At the end of every quarter you decide whether the work continues and you do not need a reason. The guarantee on this page is a keep-working guarantee rather than a money-back one. Your rights under the Australian Consumer Law sit above all of it.
Nothing has ever been sold from this website, so this is the first refunds policy this business has published.
On this page
Marketing-grade draft. A solicitor must review before launch.
01Your rights come first
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits them and nothing below replaces them.
- Major failure. You can cancel and ask for a refund of the unused part, or ask for compensation for reasonably foreseeable loss.
- Failure that is not major. You can ask to have the problem fixed within a reasonable time.
If we have got something badly wrong, say so. We would rather hear it from you than read it somewhere else.
02The guarantee
You're never locked in. We work in 90-day sprints and at the end of every quarter you decide whether we keep going. And for the first 90 days, if you do the work and I haven't delivered your complete readiness picture, your benchmark valuation, your gap and your plan, I keep working with you for free until you have it.
That is the whole of it, in Kerry's own words. It is two promises and they are worth separating.
You are never locked in. At the end of every quarter you decide whether the work continues. You do not need a reason and you do not have to justify it.
The first ninety days end with a finished readiness picture, a benchmark valuation, your gap and your plan. If they do not, the work carries on at no further cost until they do.
What it is not
It is not a money-back guarantee. It is a keep-working guarantee.
It also runs on one condition, which is the obvious one. You have to do the work. That means turning up to the sessions, answering the questions honestly and putting in the figures the readiness picture depends on. If you disappear for two months, the guarantee has nothing to stand on.
03Changing your mind early
If you sign up and change your mind before the first session is held, tell us within fourteen days of signing and we will refund what you have paid, in full. Once the first session has been held the quarter stands and the guarantee above is what carries you from there.
Most people who engage us do so through their business rather than as a consumer, so the automatic consumer cancellation rights often do not apply. The Australian Consumer Law guarantees above still do.
04What can come back and what cannot
Advisory work
- Sessions not yet held in a quarter you have paid for can be refunded if we end the engagement, or if a major failure applies.
- Sessions already held and work already delivered are not refundable, because they cannot be handed back.
- A quarter you walked away from part way through stays payable for that quarter. The next one is entirely your choice.
Digital products
Million Dollar Pay Day, digital edition is proposed rather than live, so there is nothing to refund today. When it does go on sale the position will be the usual one for a download. Once the file has been delivered it cannot be handed back, so it is not refundable, except where the Australian Consumer Law says otherwise.
The free assets
The Readiness Scorecard, The Value Gap Check and The Sellable Business Advantage cost nothing, so there is nothing to refund. You can ask us to delete your answers at any time. That is on the Privacy Policy page.
05How to ask for a refund
- Email info@theexitstrategygroup.com.au with "Refund request" in the subject line.
- Tell us the name the engagement is under, the date and what you paid for.
- Say in a line or two what has not worked. We are not going to argue you out of it. If it is something that can be fixed in a week, we would rather fix it.
Kerry answers these herself.
06How long it takes
We confirm a decision in writing within five business days of the request. An approved refund goes back by the same method the payment came in on.
No checkout is connected to this website today, so refunds are handled directly between you and the business rather than through a shopping cart.
07Still stuck
Email info@theexitstrategygroup.com.au.
KAB Consultants Pty Ltd (ABN 48 163 887 367), trading as The Exit Strategy Group
Address: PO Box 5107, Middle Park VIC 3206
If we cannot sort it out between us, Consumer Affairs Victoria and the Australian Competition and Consumer Commission both take complaints about services bought in Australia.
Something not working?
Say it early. Email info@theexitstrategygroup.com.au and Kerry will read it herself. Most things are cheaper to fix than to refund, for both of us.